Refund policy
At Better Than, we want you to have a great experience with every order.
Because our products are consumable food and beverage items, we cannot accept returns for health and safety reasons. Once an order has been delivered, it is not eligible for return or exchange.
Refund Eligibility
If there’s an issue with your order placed on getmybetter.com, you may request a refund within 14 days of delivery by contacting orders@getmybetter.com.
Refunds may be approved for:
- Products that arrive damaged.
- Incorrect items received.
- Products confirmed by Better Than to have a manufacturing or quality defect.
To help us review your request, we may ask for your order number and photos of the product and packaging.
Refunds We Cannot Approve
We do not issue refunds for:
- Flavor or taste preferences.
- Personal reactions, sensitivities, allergies, or digestive discomfort.
- Products that were used as intended but did not meet personal expectations.
- Requests submitted more than 14 days after delivery.
Shopify Orders Only
This Refund Policy applies only to purchases made directly through getmybetter.com. Orders placed through Amazon, TikTok Shop, Faire, retail stores, or any other third-party seller are subject to the return and refund policies of the place where they were purchased.
Refund Processing
If your refund request is approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.
For questions, contact orders@getmybetter.com.